Troubleshooting

Something not working as expected? Start with the log, then check the section for the feature.

Check the log

StudioTools logs everything it does. Choose Show log… in the menu to see state changes, handler actions and errors. Turn on verbose logging in the configuration for more detail. Include the log when you report a problem.

The DAW isn't detected

Lights or devices don't react

StudioTools Connect can't find the Mac

Media Manager

A file shows “!” in the Dual mono or LUFS column

The file couldn't be read. Hover over it for the reason; check that it isn't damaged or still being written.

Pro Tools still shows old metadata or a stereo file

Close the session before editing or converting, then reopen it. See Using converted files in your DAW.

A file was skipped when converting

See why a file is skipped.

Contact support

Open an issue on GitHub Issues with your macOS and StudioTools version, what you expected, what happened, and the log.